Issues and Additional Fees

There are a few issues that might cause you to pay a "Restocking Fee"

For example, Site Preparation

It is crucial to ensuring a smooth installation. Failure to adequately prepare your site could result in additional labor charges or even a return trip fee which is either $150 USD or %5 of the building price whichever is higher.

Below is a list of Issues where a "Restocking Fee" would be applied. 

• The ground is unlevel by more than 3” to 4” as the contract states and crew can not install.
• Concrete pad is not corretc. IE, out of square, out of level, not cured, to course etc.
• When a customer calls to reschedule after the truck is loaded due to personal reasons or personal gain… Examples: I got called into work, I have to take my dog to the vet, I can’t be on site today after all.
• When a customer changes their mind on install (does not like product, color, dimensions, etc.) when a contract has been signed… Examples: that red looked more red in the office, I think I want vertical sides and ends now etc.
• Customers change significant aspects of the install after we arrive or have loaded the unit (e.g., decides they want it 2’ wider, wants a RUD on the side of the building, wants 4 windows that were not on original order, etc.).
• Customers cannot modify order once it has been brought to install, without paying a restocking fee. Customer has appointment (or any excuse) and needs to reschedule for their own benefit. 

A RESTOCKING FEE DOES NOT APPLY WHEN:

• Install crew runs into technical issues and cannot install.
• Crew cannot / will not go up driveway for any reason.
• Crew re-schedules due to any reason.
• Crew brings wrong material from what the order actually states (color, size, panels, roof style, anchors, screws).
• Crew cannot locate a verifiable installation site.
• Storm / weather causes reschedule.
• Crew shows up to install on any date that the customer did not accept and the customer does not allow the installation to proceed.
• When a customer calls to let you know that they will get stuck if they come today, or any situation when the customers are trying to protect our crew from loss of money or time.

Example: It snowed here last night, it rained here last night and is now very muddy etc. etc..

RESTOCKING FEE: $150 USD or %5 of the building price whichever is higher.